Protection of Personal Information

Basic Policy

Our company and group companies (Note) recognize that ensuring the accuracy and safely managing the personal information (information that can identify a specific individual by name, date of birth, address, telephone number, email address, or other description, as well as information that includes personal identification codes) we obtain from individual customers, business partners, shareholders, etc. is a serious responsibility, and in order to fulfill this responsibility, we handle personal information based on the following policy.

Note: This Privacy Policy is the basic policy for the protection of personal information that is common to our company and our group companies. In this Privacy Policy, “group companies” refers to our domestic subsidiaries. Our company and our group companies are sometimes collectively referred to as our group.

• 1. We will comply with the Personal Information Protection Law and other related laws and regulations. We will also ensure that proper management is carried out and maintained in accordance with our company’s “Personal Information Protection Regulations” and “Information Security Regulations”, and we will strive for continuous improvement.
• 2. We will handle personal information within the scope of the purpose of use that we have clearly indicated to our customers, etc. We will not disclose or provide personal information provided by customers to third parties, except with the consent of the customer or as permitted by the Personal Information Protection Law.
• 3. We will strive to keep personal information accurate and up-to-date, and to prevent unauthorized access to personal information, as well as the loss, destruction, alteration, and leakage of personal information.
• 4. We will respond sincerely and promptly to inquiries and requests for disclosure of personal information from customers, etc.

Purpose of Use of Personal Information

The personal information of customers and other individuals obtained by our group will only be used for the following purposes unless the individual in question gives their consent.

• 1. Responding to inquiries from customers and shareholders Responding to inquiries from customers and shareholders made to the Group via email, mail, telephone, etc.
• 2. Conducting questionnaire surveys and sending out questionnaires for the purpose of developing new products and improving services, etc.
• 3. Negotiations, meetings, etc. with customers
• 4. Shareholder management based on laws and regulations
• 5. Provision and communication of employment information to employment applicants
• 6. Entering into electricity supply and demand contracts, etc., in the retail electricity business, and related operations
• 7. Operations associated with the use of the switching support system provided by the Organization to Promote the Operation of the Electricity Grid
• Conclusion of Transmission and distribution service contracts with General Power Transmission and Distribution Utilities and related operations
• 9. Customer support services, including providing information and guidance on procedures related to retail electricity business
• 10. Calculation and billing of various charges, such as electricity charges
• 11. Work such as installation, maintenance, and fault handling required for retail electricity business
• 12. Information about our company’s and other companies’ products, services, and campaigns, etc.
• 13. Prevention of accidents and incidents in the retail electricity business
• 14. Acquisition, maintenance, etc. of our rights in the retail electricity business
• 15. Various marketing research and analysis, including electricity usage
• 16. Handling of various inquiries, exercise of rights, etc.
• 17. Work related to the above items

Other

• 1. All of the above concerns the handling of personal information in Japan.
• 2. When you call our customer service center, we may record your call to ensure that we do not miss anything you say.
• 3. Our company cannot be held responsible for ensuring the security of the personal information of customers, etc. on the websites of other companies that are linked to our website.
• 4. Any important changes or announcements will be posted on this page.
• 5. In order to better protect the personal information of customers, etc., or in accordance with changes in related laws and regulations, we may revise our personal information protection policy.

Management of Personal Information

Our company will thoroughly manage the information provided by our customers as follows.

1. Ensuring the accuracy of information

We will always strive to ensure that the information provided by our customers is accurate and up-to-date.

2. Safety Management Measures

Our company has strict internal regulations for the management of personal information, and we ensure that all handling of personal information is carried out in accordance with these regulations.

3. Supervision of employees

Our company ensures strict adherence to our personal information handling regulations in accordance with our company rules.

4. Monitoring subcontractors

When outsourcing the handling of personal information to an external party, we will only outsource to a party that meets our requirements and will manage it appropriately, in accordance with our company’s regulations.

5. Retention Period and Disposal

We will set a retention period for the information you provide, and will dispose of it after the retention period has expired. Even within the retention period, if it is no longer needed, we will dispose of it promptly.

Whether or not the information is provided to a third party

Our company will thoroughly manage the information provided by our customers as follows.

• 1. If the person in question gives consent
• 2. When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the person in question due to the urgency of the situation, etc.
• 3.In cases where it is necessary to cooperate with a national organization, local public body, or an entity entrusted by such an organization in the execution of duties prescribed by law, and obtaining the consent of the individual in question is likely to hinder the execution of said duties.
• 4.When confirming the legitimacy of a user’s bank account, etc. with a financial institution, etc. during the settlement procedure
• 5.When providing personal information in conjunction with the succession of a business
• 6.When disclosing or providing personal information to a subcontractor within the scope necessary to achieve the purpose of use. In this case, we will conduct necessary and appropriate supervision to ensure that the subcontractor handles personal information appropriately, for example by concluding a contract on the handling of personal information.
• 7.In cases where disclosure or provision to a third party is permitted based on other laws and regulations

Outsourcing of Personal Information in the Electricity Retail Business

We may share the personal information we have obtained with the following parties. Please note that we will only share the personal information of customers, etc. with businesses that are necessary for the purpose of sharing, and we will not necessarily share the personal information of customers, etc. with all retail electricity providers and general transmission and distribution providers.

1. Purpose of joint use

• ・For the conclusion, amendment or cancellation of a Trasnmission Service Agreement or a Power Generation Adjustment Service Agreement (hereinafter referred to as a “Transmission Service Agreement, etc.”)
• ・To terminate a retail supply contract or an electricity supply and demand contract (hereinafter referred to as a “retail supply contract”)（※4）
• ・To confirm information regarding the point of supply (receiving electricity)
• ・For the purpose of carrying out the duties of general power transmission and distribution businesses based on the Wheeling Service Agreement, such as metering of electricity, maintenance, inspection and replacement of facilities, and investigation of facilities in the event of power outages or disasters, etc.

2.Items of personal information to be shared

• ・Name, address, telephone number, and contract number for retail supply contracts (hereinafter referred to collectively as “basic information”)
• ・Supply area of the general transmission and distribution utility that has concluded a Transmission Service Agreement, etc., subject to the isolated island supply provisions, supply (receiving electricity) point identification number, Transmission Service Agreement volume information, current upper limit, connection transmission service menu, power factor, supply method, method of determining Transmission Agreement, meter information, pole number, presence or absence of grid connection equipment, date of Transmission Agreement change, meter reading date, contract status, decommissioning method (hereinafter collectively referred to as “information on the supply (receiving electricity) point”).

3.Scope of joint use

• ・Retail Electricity Provider（※1）
• ・General electricity transmission and distribution utility（※2）
• ・Electricity Grid Interconnection Organization（※3）

4.Person in charge of managing the personal information to be shared

• ・Basic Information: Refers to the electricity retailer with whom the customer has entered into a retail supply agreement. (However, it refers to the general electricity transmission and distribution operator for basic information regarding customers receiving supply in isolated islands or last resort service.)
• ・Information Regarding Service (Supply) Points: Refers to the general electricity transmission and distribution operator whose service (supply) point is within the service area.

Outsourcing of Personal Information in the Electricity Retail Business

In order to smoothly conduct our electricity retail business, we may outsource some of our operations to financial institutions, credit card companies, payment processing companies, call center management companies, and others. In such cases, we may provide personal information to these outsourcing partners to the extent necessary for their tasks. In such instances, we will establish necessary provisions regarding the proper handling of personal information with the outsourcing partners and ensure appropriate supervision.

Contact Information

For inquiries regarding the Group’s handling of personal information, please contact the following.
AGP Corporation General Affairs Department
Telephone: 03-3747-1631
Email: info@agpgroup.co.jp

END
Established October 1, 2010
Revised January 16, 2022